JUSTKA
AI Chatbot SaaS
JUSTKA
AI Chatbot SaaS
Led the product design, focusing on AI-driven interfaces and personalized user interactions to enhance business performance and productivity
Led the product design, focusing on AI-driven interfaces and personalized user interactions to enhance business performance and productivity
JUSTKA AI Chatbot SaaS
JUSTKA AI Chatbot SaaS
JUSTKA AI Chatbot SaaS
JUSTKA AI Chatbot SaaS
JUSTKA AI Chatbot SaaS
JUSTKA AI Chatbot SaaS
JUSTKA AI Chatbot SaaS
JUSTKA AI Chatbot SaaS
JUSTKA AI Chatbot SaaS
Context
Context
Industry
Conversational AI / SaaS
Conversational AI / SaaS
Conversational AI / SaaS
Role
UI/UX Designer
UI/UX Designer
UI/UX Designer
Timeline
Oct, 2019 ~ Mar, 2022
Oct, 2019 ~ Mar, 2022
Oct, 2019 ~ Mar, 2022
Too complex to train your chatbot?
Too complex to train your chatbot?
Too complex to train your chatbot?
Team
Product Designer x1 (Me)
Graphic Designer x1
Project Manager x2
Front-End Developer x2
Back-End Developer x2
AI Developer x3
Product Designer x1 (Me)
Graphic Designer x1
Project Manager x2
Front-End Developer x2
Back-End Developer x2
AI Developer x3
My Team - Mobile UX Design:
Co-Lead x2 (Me & Bronson)
Apprentices x5
Other Teams:
Mobile & Desktop UX Research Team, Web UX Design Team, Project Management Team, Product Strategy Team, Content Team, Development Team
Problem Statement
Complex Onboarding for Corporate Clients:
Corporate clients had to train the AI chatbot, but the complex UI and mechanics caused confusion and a steep learning curve.Limited Access for Non-Technical Users:
The design wasn’t user-friendly for people without a tech background, like marketing or support staff.Client Retention Risk:
Poor usability and training hurt client satisfaction and platform value.
Complex Onboarding for Corporate Clients:
Corporate clients had to train the AI chatbot, but the complex UI and mechanics caused confusion and a steep learning curve.Limited Access for Non-Technical Users:
The design wasn’t user-friendly for people without a tech background, like marketing or support staff.Client Retention Risk:
Poor usability and training hurt client satisfaction and platform value.
Philly Truce is a nonprofit in Philadelphia working to reduce violence through technology. It aims to design a free, anonymous platform that helps students, community members, and Safe Path staff report conflicts along school routes, aiming to prevent violence before it happens.
Task
Task
Revamping JustKa’s core feature by simplifying its complex mechanics to make it more user-friendly for corporate clients. This involved testing the existing product, gathering user insights, restructuring the information architecture and user flow, and redesigning the UI.
Revamping JustKa’s core feature by simplifying its complex mechanics to make it more user-friendly for corporate clients. This involved testing the existing product, gathering user insights, restructuring the information architecture and user flow, and redesigning the UI.
Revamping JustKa’s core feature by simplifying its complex mechanics to make it more user-friendly for corporate clients. This involved testing the existing product, gathering user insights, restructuring the information architecture and user flow, and redesigning the UI.
Business Goals
Simplify Chatbot Training for Clients:
Make the chatbot training process more intuitive and user-friendly, enabling corporate clients to set up and manage their AI chatbots without requiring technical expertise.
Simplify Chatbot Training for Clients:
Make the chatbot training process more intuitive and user-friendly, enabling corporate clients to set up and manage their AI chatbots without requiring technical expertise.
Simplify Chatbot Training for Clients:
Make the chatbot training process more intuitive and user-friendly, enabling corporate clients to set up and manage their AI chatbots without requiring technical expertise.
Increase Platform Adoption and Retention:
Boost the adoption rate among corporate clients by delivering a product that meets their needs effectively, leading to higher client retention and satisfaction.
Increase Platform Adoption and Retention:
Boost the adoption rate among corporate clients by delivering a product that meets their needs effectively, leading to higher client retention and satisfaction.
Increase Platform Adoption and Retention:
Boost the adoption rate among corporate clients by delivering a product that meets their needs effectively, leading to higher client retention and satisfaction.
Improve User Experience and Satisfaction: Design an engaging and accessible interface that caters to users with varying technical backgrounds, ensuring a seamless experience across different user roles.
Improve User Experience and Satisfaction: Design an engaging and accessible interface that caters to users with varying technical backgrounds, ensuring a seamless experience across different user roles.
Improve User Experience and Satisfaction: Design an engaging and accessible interface that caters to users with varying technical backgrounds, ensuring a seamless experience across different user roles.
Impact
Improved Knowledge Base Accuracy:
The accuracy of responses from the QA knowledge base has improved significantly, reaching approximately 86%.
Improved Knowledge Base Accuracy:
The accuracy of responses from the QA knowledge base has improved significantly, reaching approximately 86%.
Improved Knowledge Base Accuracy:
The accuracy of responses from the QA knowledge base has improved significantly, reaching approximately 86%.
Intuitive Chatflow Builder:
Clients praised the redesigned interface as easy to use and highly flexible.
“Building conversation flows is very intuitive.”“Allows for extensive customization features.”
“The chatbot supports multimodal presentations.”
Intuitive Chatflow Builder:
Clients praised the redesigned interface as easy to use and highly flexible.
“Building conversation flows is very intuitive.”“Allows for extensive customization features.”
“The chatbot supports multimodal presentations.”
Intuitive Chatflow Builder:
Clients praised the redesigned interface as easy to use and highly flexible.
“Building conversation flows is very intuitive.”“Allows for extensive customization features.”
“The chatbot supports multimodal presentations.”
Seamless Multi-Platform Integration:
Clients appreciated the convenience of managing all channels in one place.
“Consolidates scattered social media channels, making management highly convenient.”“Aggregates data from multiple platforms, enabling comprehensive analysis and insights.”
Seamless Multi-Platform Integration:
Clients appreciated the convenience of managing all channels in one place.
“Consolidates scattered social media channels, making management highly convenient.”“Aggregates data from multiple platforms, enabling comprehensive analysis and insights.”
Seamless Multi-Platform Integration:
Clients appreciated the convenience of managing all channels in one place.
“Consolidates scattered social media channels, making management highly convenient.”“Aggregates data from multiple platforms, enabling comprehensive analysis and insights.”
Action
Action
Action
Learning
Learning
Learning
See More
See More
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